Q：It got stuck when I was using it online.
A：1. Confirm that your mobile data or Wi-Fi network is in good working order. A poor network connection will cause webpages to refresh slowly, leading to freezing.
2. Try using a different, similar application to see if it freezes. If other applications don't freeze, the problem might be with the individual application server or the audio/video resources being played.
3. When playing videos online, if the network connection is poor, try watching videos with a lower resolution.
4. Under the same network conditions, compare whether other devices experience the same high latency when accessing the same internet content. If the problem is the same, it might be a network issue; try switching networks.
