A：Please be sure to verify whether the system was upgraded before the problem occurred (verify the version number). If the system was not upgraded, it is a known problem of the old version, and the normal after-sales process for return, replacement, or repair should be followed. If the above problem still occurs after upgrading to the latest system, please be sure to verify the IMEI and version information and provide it to after-sales service, and try to coordinate to send the faulty device to Hong Kong for back to R&D for analysis of the cause.
If you cannot confirm, please provide IMEI1, IMEI2, and a video or photo of the fault to after-sales service to check the system information. The following versions have resolved the above problems (if the user's device is working normally and they come to inquire about other issues, please guide the user to upgrade to the latest system, the script is below):
EU version: DOOGEE-T30 Max-EEA-Android14.0-20240704
Non-EU version: DOOGEE-T30 Max-NOEEA-Android14.0-20240712
The Russian version only started mass production in August and resolved the above problems upon leaving the factory.
Dear user,Thank you very much for choosing Doug products. Providing users with consistently excellent products is our constant pursuit. To this end, we are continuously iterating and updating our product software versions to strive for a more satisfactory product experience for all users. Because the products take a considerable amount of time to ship from China to users around the world, our technical department analyzes the feedback from the first batch of users, extracts valuable suggestions, and iterates and updates the product software during this period. Therefore, we recommend that you connect to the internet and upgrade to our latest software version as soon as you receive your product to experience the best product performance.
The latest software version numbers for T30MAX are as follows:
EU version: DOOGEE-T30 Max-EEA-Android14.0-20240807;
Non-EU version: DOOGEE-T30 Max-NOEEA-Android14.0-20240812;
Russian version: DOOGEE-T30 Max-RU-Android14.0-20240815